Help Center
Benvenuto nell’Help Center sailsquare, la sezione dedicata al supporto utenti.
Non conosci ancora sailsquare o hai bisogno di supporto? Consulta le domande frequenti!
Welcome to sailsquare Help Center, the section dedicated to user support.
You still don't know sailsquare or you have a support request? Please consult the frequent asked questions (FAQ).
Frequently Asked Questions
How Sailsquare works
- What does 'Flexible Cancellation' mean?
- What personal information is visible to other platform users?
- How are the experiences sorted on the platform?
- How can I deactivate my account?
- I can't access my Sailsquare account
- What does 'Best Price Guarantee' mean?
Booking an Experience
- How do I know if there are still spots available?
- How do I cancel my reservation?
- How do I use a coupon code?
- How can I see all the other departure dates of an experience?
- Is insurance included in the fee?
- What happens if the Departure in which I participate does not reach the minimum number?
List and Manage an Experience
- How do I propose a customised offer?
- Can I reject a user's reservation?
- Can I delete a Departure I have listed?
- Can I delete an Experience I have listed?
- How do I calculate the net I will receive for each booking?
- How long does it take to approve one or more Departures?
Before, during and after departure
- Can I bring diving or fishing equipment on board?
- Will there be singles on board?
- Who is cooking and cleaning during the holiday?
- What is the role of the skipper?
- How do I know who the other participants are?
- Is the itinerary always the one indicated in the experience page?
Reviews and Reliability
- ★ Who is a 'Super!' Provider and how to get this badge?
- When can I request the deletion of a review?
- How do reviews work on Sailsquare?
- What can I write in the review?
- What should I do if I am asked to pay outside the payment platform offered by Sailsquare?
- Why do I have to communicate and book exclusively on Sailsquare?