Help Center
Benvenuto nell’Help Center sailsquare, la sezione dedicata al supporto utenti.
Non conosci ancora sailsquare o hai bisogno di supporto? Consulta le domande frequenti!
Welcome to sailsquare Help Center, the section dedicated to user support.
You still don't know sailsquare or you have a support request? Please consult the frequently asked questions (FAQ).
Bienvenue dans le centre d'aide Sailsquare.
Vous ne connaissez pas encore Sailsquare ou vous avez besoin d'aide ?
Consultez les réponses aux questions les plus fréquentes (FAQ).
Bienvenido al Centro de Ayuda de Sailsquare,
la sección dedicada al apoyo del usuario.
¿Aún no conoces Sailsquare y te gustaría resolver algunas dudas?
Por favor, consulta nuestras Preguntas Frecuentes (FAQ)
Willkommen im Bereich des Sailsquare Kundenservices.
Du möchtest mehr über Sailsquare erfahren oder brauchst Unterstützung? Wirf einen Blick in unsere häufig gestellten Fragen.
Hai bisogno di supporto? Scrivici.
Do you need support? Write to us!
Vous avez besoin d'aide ?
Écrivez-nous !
¿Necesitas ayuda? ¡Escríbenos!
Du brauchst Hilfe? Schreib uns!
Compila il form per inviare una richiesta di supporto.
Dal lunedì al venerdì (Festività escluse)
dalle 9:30
alle 18:30
rispondiamo anche in chat!
To send a support request fill in the form.
From Monday to Friday (except on public holidays)
9.30 am - 6.30 pm (GMT+2)
we also offer online chat support.
Une question, un conseil,
nous sommes là pour vous aider.
Du lundi au vendredi de 9h30 à 180h30
n'hésitez pas à nous contactez
directement sur le chat !
¿Tienes alguna duda o simplemente necesitas consejos?
De lunes a viernes 9:30 - 18:30 (GMT+2)
también ofrecemos soporte telefónico.
Fülle das unten stehende Kontaktformular aus und erhalte Unterstützung.
Von Montag bis Freitag (ausgenommen Feiertage)
9.30 - 18:30 Uhr (GMT+2)
Online- und Chat-Support.
Preferisci sentirci di persona? Chiamaci!
Would you
prefer to
call us?
Vous préférez parler avec nous ?
¿Prefieres
llamarnos?
Du brauchst telefonische Unterstützung?
Hai un dubbio o vuoi semplicemnte un consiglio? Dal lunedì al venerdì (Festività escluse)
dalle 9:30 alle 18:30
è attivo anche il supporto telefonico
You have a doubt or you simply need some advice?
From Monday to Friday (except on public holidays)
9.30 am - 6.30 pm (GMT+2)
we also offer telephone support.
Vous avez un doute ou souhaitez avoir plus d'informations sur un voyage ?
Contactez notre support téléphonique,
Du lundi au vendredi de 9h30 à 18h30.
¿Tienes alguna duda o simplemente necesitas consejos?
De lunes a viernes 9:30 - 18:30 (GMT+2)
también ofrecemos soporte telefónico.
Du hast eine Frage oder brauchst Hilfe?
Von Montag bis Freitag (ausgenommen Feiertage)
9.30 - 18:30 Uhr (GMT+2)
per Telefon erreichen
Getting started
- Confimed Holiday
- Crew Leader
- Minimum number on board
- What is Sailsquare?
- How does it work?
- Is Sailsquare safe?
How to join a holiday
- Can I save the experiences I like?
- What kind of boats are used for the sailing experiences?
- What is included?
- What does the price of an experience depend on?
- How can I get more information about an experience?
- How can I contact the experience organiser?
How to apply as skipper
- How can I apply as a skipper?
- How much does it cost to list on Sailsquare?
- I have started my application as Skipper/Guide but I can't resume it. What can I do ?
- Is it mandatory to own a sailing boat in order to list holidays?
- I need a sailing boat to a lost a holiday. How can I do?
- I own a sailing boat and I don't use it anymore. Can Sailsquare find me a skipper for that boat?
How to list holidays
- I have some troubles in listing my holiday, what can I do?
- Why do holidays need to be approved?
- I want to list a holiday but I can't find the right destination on the platform, what can I do?
- What is the Minimum Number of participants?
- What are the discounts for the first sailors on board?
- Why is it important to set a price for the whole boat?
Account and user profile
- Can I log in with both Facebook and email and password?
- How can I access the message area?
- How can I sign up?
- How can I update my personal data?
- Which personal information do other users see about me on the platform?
- How can I prevent a user from following me?
Reliability and security
- How do payments work on Sailsquare?
- What should I do if I am asked to pay outside the payment system offered by Sailsquare?
- Why do I have to communicate and book exclusively on Sailsquare?
- How are user profiles verified?
- What do I do if a user has an offensive or inappropriate behaviour?
- To whom is my participation fee paid?
Issues
- I can no longer take part in the holiday booked for a personal or health problem, what can I do?
- The skipper/tour leader told me that he will not drive the experience, what should I do?
- The skipper told me that he has changed the boat initially proposed, what should I do?
- I arrived at the embarkation point, but the boat isn't the one expected, what should I do?
- The skipper dropped out before at the embarkation, how should I behave?
- I do not get along with other people on board and I want to land, how should I behave?