Help Center
Benvenuto nell’Help Center sailsquare, la sezione dedicata al supporto utenti.
Non conosci ancora sailsquare o hai bisogno di supporto? Consulta le domande frequenti!
Welcome to sailsquare Help Center, the section dedicated to user support.
You still don't know sailsquare or you have a support request? Please consult the frequently asked questions (FAQ).
Bienvenue dans le centre d'aide Sailsquare.
Vous ne connaissez pas encore Sailsquare ou vous avez besoin d'aide ?
Consultez les réponses aux questions les plus fréquentes (FAQ).
Bienvenido al Centro de Ayuda de Sailsquare,
la sección dedicada al apoyo del usuario.
¿Aún no conoces Sailsquare y te gustaría resolver algunas dudas?
Por favor, consulta nuestras Preguntas Frecuentes (FAQ)
Willkommen im Bereich des Sailsquare Kundenservices.
Du möchtest mehr über Sailsquare erfahren oder brauchst Unterstützung? Wirf einen Blick in unsere häufig gestellten Fragen.
Hai bisogno di supporto? Scrivici
Do you need support? Write to us!
Vous avez besoin d'aide ?
Écrivez-nous !
¿Necesitas ayuda? ¡Escríbenos!
Du brauchst Hilfe? Schreib uns!
Compila il form per inviare una richiesta di supporto.
Dal lunedì al venerdì (Festività escluse)
dalle 9:30
alle 18:30
rispondiamo anche in chat!
To send a support request fill in the form.
From Monday to Friday (except on public holidays)
9.30 am - 6.30 pm (GMT+2)
we also offer online chat support.
Une question, un conseil,
nous sommes là pour vous aider.
Du lundi au vendredi de 9h30 à 18h30
n'hésitez pas à nous contactez
directement sur le chat !
¿Tienes alguna duda o simplemente necesitas consejos?
De lunes a viernes 9:30 - 18:30 (GMT+2)
también ofrecemos soporte telefónico.
Fülle das unten stehende Kontaktformular aus und erhalte Unterstützung.
Von Montag bis Freitag (ausgenommen Feiertage)
9.30 - 18.30 Uhr (GMT+2)
online- und Chat-Support.
Preferisci sentirci di persona? Chiamaci!
Would you
prefer to
call us?
Vous préférez parler avec nous ?
¿Prefieres
llamarnos?
Du brauchst telefonische Unterstützung?
Hai un dubbio o vuoi semplicemnte un consiglio? Dal lunedì al venerdì (Festività escluse)
dalle 9:30 alle 18:30
è attivo anche il supporto telefonico
You have a doubt or you simply need some advice?
From Monday to Friday (except on public holidays)
9.30 am - 6.30 pm (GMT+2)
we also offer telephone support.
Vous avez un doute ou souhaitez avoir plus d'informations sur un voyage ?
Contactez notre support téléphonique,
du lundi au vendredi de 9h30 à 18h30
.
¿Tienes alguna duda o simplemente necesitas consejos?
De lunes a viernes 9:30 - 18:30 (GMT+2)
también ofrecemos soporte telefónico.
Du hast eine Frage oder brauchst Hilfe?
Von Montag bis Freitag (ausgenommen Feiertage)
9.30 - 18.30 Uhr (GMT+2)
per Telefon erreichen
How Sailsquare works
- What does 'Flexible Cancellation' mean?
- What personal information is visible to other platform users?
- How are the experiences sorted on the platform?
- How can I deactivate my account?
- I can't access my Sailsquare account
- What does 'Best Price Guarantee' mean?
Booking an Experience
- How do I know if there are still spots available?
- How do I cancel my reservation?
- How do I use a coupon code?
- How can I see all the other departure dates of an experience?
- Is insurance included in the fee?
- What happens if the Departure in which I participate does not reach the minimum number?
List and Manage an Experience
- How do I propose a customised offer?
- Can I reject a user's reservation?
- Can I delete a Departure I have listed?
- Can I delete an Experience I have listed?
- How do I calculate the net I will receive for each booking?
- How long does it take to approve one or more Departures?
Before, during and after departure
- Can I bring diving or fishing equipment on board?
- Will there be singles on board?
- Who is cooking and cleaning during the holiday?
- What is the role of the skipper?
- How do I know who the other participants are?
- Is the itinerary always the one indicated in the experience page?
Reviews and Reliability
- ★ Who is a 'Super!' Provider and how to get this badge?
- How can I report illegal content on Sailsquare?
- When can I request the deletion of a review?
- How do reviews work on Sailsquare?
- What can I write in the review?
- What should I do if I am asked to pay outside the payment platform offered by Sailsquare?