Why do I have to communicate and book exclusively on Sailsquare?

One of Sailsquare's roles is to provide a safe place for its users within which to communicate, exchange information about an experience before booking and agree on a departure. Maintaining the conversation within the platform is of paramount importance to allow us to continue to provide you with a protected environment.

When booking through Sailsquare the transactions take place via a secure system and your fee is transferred to the Provider who organises the experience 2 working days after departure.
Making the transaction on Sailsquare and communicating within the message area allows you to be protected by our Terms and Conditions and receive support if needed.

Choosing to communicate and book your experience outside the platform makes it more difficult for us to protect your data, and exposes you to a higher risk of fraud or other security issues. Furthermore, it does not make the protections that Sailsquare has in place for every user who books through the platform applicable, particularly with regard to cancellation and refund guarantees.

Should someone ask you to pay externally or try to contact you through channels outside the platform to circumvent the payment methods offered by Sailsquare, please stop communicating with this person immediately and contact our Customer Support to report the incident.


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