The experience did not live up to my expectations: what can I do?

i am really sorry that the experience you participated in did not live up to your expectations 😔 

Should you wish to contact us, you can send us an email at any time to or contact us by phone.
You can check our opening hours in the Help Centre here:

Our Customer Care remains available to better understand the situation and your point of view will be of great help to us in constantly improving our service.

For consumers in the European Economic Area, if the matter is not resolved, you can submit a complaint via the European Commission's online dispute resolution platform, which you can find at this address:

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