What should I do if I am asked to pay outside the payment platform offered by Sailsquare?

Normally all transactions take place regularly through the Sailsquare service. We would like to suggest what you should do if you receive proposals that would lead you to act against the General Terms and Conditions.

Maintaining all communication and transactions on Sailsquare is of paramount importance to avoid the risk of fraud and to ensure you have the best possible experience in terms of security. Only by paying through the tools provided by Sailsquare can you benefit from payment protection, cancellation and refund policy guarantees and our assistance. If, on the other hand, you agree to use alternative means, Sailsquare will not be able to help you in case of need.

If someone should ask you to pay externally or try to contact you through channels outside the platform, please stop communicating with this person immediately and contact our Customer Support to report the incident and thus avoid the penalties provided for in the General Terms and Conditions.


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