My reservation was rejected, what happens now?

We are very sorry that your booking has been declined 😔

Don't worry, our Customer Care team is certainly already at work and will contact you as soon as possible to find the best solution together with you.

Together with a Customer Care professional, you can:

  • Choose another from all the Experiences currently available on the platform, even changing destination and/or departure date if you wish. The fee you have paid will be used for the new reservation: if the fee for the second reservation is lower, you will be reimbursed the difference immediately, otherwise you will be asked to pay a supplement to confirm the new reservation;
  • Receive a full refund of the fee paid if none of the available experiences are right for you.

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