I arrived at the embarkation point, but the boat or the skipper are not those expected, what should I do?

If when you arrive at the embarkation point and the Crew Leader or the boat differ from the one you booked on the website, please contact properly our Customer Support.

Our goal is to be able to ensure you that what you has bought actually corresponds to the reality you will find at the embarkation point.

We remind you, however, that it is essential to notify us within 12 hours after the initial date and time of the experience, through any of the channels: after this period of time without any notification to Customer Support or deciding to take part in the experience, any change will be considered as accepted and you won't longer be able to ask for a refund.

We remind you that for any problem you can contact the Customer Support here. 

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